FAQs

In this section you will find answers to frequently asked questions on life, health, travel and home insurance, savings, loans, mortgages and personal finance.

Life Insurance (1)

Here are some key considerations that can help your dependents in the unfortunate event of having to make a life insurance claim:

  • At the time of buying insurance policies make sure that you provide all your details to the insurance company truthfully, especially your health related details. Any misinformation or misrepresentation can potentially lead to a rejection of the insurance claim defeating the very purpose for which you bought insurance.
  • Do also make sure that you pay your premiums regularly to keep the insurance policies active.
  • Since the prime objective of buying a life insurance policy is to provide financial protection for your dependents, do ensure that for all your life insurance policy contracts you have designated the person you wish to receive the claim proceeds as your nominee.
  • Policy Contract: One of the main requirements for filing a life insurance claim is the submission of the original policy contract with the life insurance company. Ensure that all your policy contracts are safely maintained and that your nominee is aware of which policies are active and where the policy contracts are being stored or maintained by you.
    • While keeping an updated list of your life insurance policies handy, you may also want to consider including your Car Insurance policy details. Your car insurance policy also covers you for a certain amount of Sum Assured (maximum Rs. 200,000) which can be claimed in the event of death on account of an accident involving the car that is insured.

While most insurance companies have their standard claims procedures and documentation requirements and one can get to know about these processes through the company’s websites and / or any of their customer service centres, here is a list of documentation that is usually required in addition to submission of the original policy contract:

  • Death Claim form: In the event of death of the insured during the term of a life insurance policy, the first step is to intimate the insurance company to which the policy pertains. Most companies have a ready format for such claim forms that can be obtained either from their nearest branch offices or from their websites.
  • Death Certificate: A copy of the death certificate as issued by a local authority
  • Nominee ID proof: A copy of the nominee’s identity proof that also establishes the nominee’s relationship with the life insured
  • Post mortem report / FIR and Police report: In case of an accidental death, additional documentation in the form of a post mortem report and a copy of the FIR and police report may also be required
  • Medical reports and hospitalisation records: In the event of death on account of a medical condition / illness / disease, the insurance company may require copies of all associated medical reports, test reports, hospitalisation records etc.

 

Buying an insurance policy is the first step towards securing your family’s future and providing them with financial protection. However, it is equally important to ensure that it is not too difficult for your dependents at the time of filing a claim. Do what is required to ensure that you have the right policy with no misrepresentations, it is active and premiums are paid regularly and that your dependents know where to start when it comes to filing a life insurance claim.

Category: Life Insurance

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Health Insurance (1)

While claims processes and documentation requirements vary from company to company, the following documents are typically required for filing a health insurance claim:
• Duly completed claim form
• Original bills, receipts and discharge certificate/ card from the hospital
• Original bills from chemists supported by proper prescription
• Receipt and investigation test reports from a pathologist supported by the note from attending Medical practitioner / surgeon prescribing the test.
• Nature of operation performed and surgeon’s bill and receipt.

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Home Insurance (1)

You need to submit a ‘claims form’, duly filled and signed, along with a letter declaring your ownership on the contents and belongings.

Some other documents are also required which are considered as evidence of the event happening, the nature of the event and the extent of loss:
• First Information Report (FIR) from the police in case of burglary
• Fire brigade report in case of fire
• Seismological report in case of earthquake
• Meteorological department’s report in case of flood
• Estimate of the repairs
• Rent agreement
• Transport details in case of baggage loss

Category: Home Insurance

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